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For The Fastest Service, Please Call Us At 888-494-9460 During Business Hours.

What To Expect:

Once your request has been received by our team members they will be in touch. Please make sure your emails and phone numbers are correct for contact.

After your claim has been processed, a contractor will be assigned and will call you to schedule. You also will receive an email with their information. You are welcome to call them to schedule for faster service. The services will be initiated under normal circumstances within 24- 48 hours (minus holidays) of your service request to AHW. In cases of emergency, we will make reasonable efforts to expedite service calls within 24 hours.

A service fee is due for each item make on a claim.

What Is Considered An Emergency?

An emergency situation is defined as a failure of a covered item resulting in 1) a condition that immediately endangers health and safety; 2) a system failure that is causing ongoing damage to the home; 3) plumbing failure that causes interior leaking; and 4) a complete loss of heat or air conditioning in extreme temperatures.

*AHW shall not be held liable for any damage or injury caused by any failure or delay in providing repair service. AHW will accept your request to expedite scheduling of a non-emergency service when a service contractor is available, however, you will be responsible for payment of additional fees, including overtime.

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